No, since we have done the booking on your behalf, it's important you call us for any changes or cancellations.
Contacting the airline directly for changes may result in your inability to board.
Our offices are located in Hong Kong. If you're traveling in the area and want to arrange a meeting, please schedule with your concierge specialist.
Yes, we do. Please ask your concierge specialist for more details about adding a hotel or car service to your travel plans.
We try to be as flexible as possible. Most change requests have a $200 fee and need to be made within 48 hours of your flights departure.
Cancellations require a minimum of 72-hour notice.
In most cases, you will receive a Concierge credit for the value of your travel, minus any 3rd party cancellation fees.
We do our best to find the best deals possible, but on certain high demand flights, there's less room to negotiate with our partners.
Unfortunately, no. The best deals we can negotiate are luxury flights and accommodations. Because this is where we can deliver the most value, that is where we've chosen to specialize.
Although we have good availability for travel that happen in 6 weeks or more, we've found excellent deals happen when you need to travel last-minute. The best rates can open up 3-5 days before departure.
However, if you've requested a quote, and our agent has been able to find a flight on your behalf, it's best to book immediately. Since luxury flights book quickly, we cannot guarantee the flight will still be available in the future.
We will simply use your credit card to pay for the airport taxes associated with the flight. This will be included in the quote we give you, and clearly expressed by your concierge.
On a case-by-case basis, depending on the route, you may receive mileage points. However, as our flights are already heavily discounted, you will usually not earn mileage on these flights.