FAQs

Can I make changes directly with the airline?

No, since we have done the booking on your behalf, it's important you call us for any changes or cancellations.

Contacting the airline directly for changes may result in your inability to board.

Where are you located?

Our offices are located in Hong Kong. If you're traveling in the area and want to arrange a meeting, please schedule with your concierge specialist.

Do you also book Hotels and Chauffeur service?

Yes, we do. Please ask your concierge specialist for more details about adding a hotel or car service to your travel plans.

What is your cancellation/change policy?

We try to be as flexible as possible. Most change requests have a $200 fee and need to be made within 48 hours of your flights departure.

Cancellations require a minimum of 72-hour notice.

In most cases, you will receive a Concierge credit for the value of your travel, minus any 3rd party cancellation fees.

Why aren't all your prices highly discounted?

We do our best to find the best deals possible, but on certain high demand flights, there's less room to negotiate with our partners.

Can I book economy flights with you?

Unfortunately, no. The best deals we can negotiate are luxury flights and accommodations. Because this is where we can deliver the most value, that is where we've chosen to specialize.

What is the best time to book?

Although we have good availability for travel that happen in 6 weeks or more, we've found excellent deals happen when you need to travel last-minute. The best rates can open up 3-5 days before departure.

However, if you've requested a quote, and our agent has been able to find a flight on your behalf, it's best to book immediately. Since luxury flights book quickly, we cannot guarantee the flight will still be available in the future.

Why do I see 3rd party charges on my credit card?

We will simply use your credit card to pay for the airport taxes associated with the flight. This will be included in the quote we give you, and clearly expressed by your concierge.  

Will I earn miles when flying with EFC?

On a case-by-case basis, depending on the route, you may receive mileage points. However, as our flights are already heavily discounted, you will usually not earn mileage on these flights.