Last updated March 12, 2019
Welcome to the EliteFlightConcierge.com website (this “Website”). We are a concierge travel service, not a travel agency. Our mission is to find you the best possible deals on business and first class flights, as well as complete the booking process on your behalf, so you can fly in luxury without spending more time or money than you need. In addition, we will also help you book hotels or other accommodation for your trip.
This Website is provided solely to assist users in gathering travel information, determining the availability of travel-related products and services, making reservations or otherwise transacting business with travel suppliers, and for no other purposes except as otherwise approved by us.
The terms “Elite Flight Concierge”, “we”, “us”, or “our”, and similar terms refer to Elite Flight Concierge, a Subsidiary of I Only Fly First Class. The term “you” or “your” and similar terms refer to the user visiting this Website and/or booking a reservation through this Website or our customer service agents we call our “Concierges”.
Your use of this Website is conditional upon your acceptance of all the terms, conditions, and notices set forth herein without modification (this “Agreement”).
The Terms and Conditions of Use as well as the use of this Website, including any order or purchase made through this Website shall be governed by the laws of Hong Kong applicable therein. You are responsible for complying with all local laws applicable in the jurisdiction in which you are resident. We also reserve the right to deny you access to or use of this Website if we have reason to believe that you do not comply with these Terms and Conditions of Use.
You agree to be bound by this Agreement and to the extent you book any travel products or services on this Website or through a Concierge, you agree that this Agreement shall apply to all such transactions. We ask you to please read this Agreement carefully. We reserve the right at any time, at our sole discretion, to change or otherwise modify this Agreement without prior notice to you. You agree to periodically review this Agreement, including any updates, and that your continued access or use of this Website signifies your acceptance of the modified Agreement.
IF YOU DO NOT ACCEPT ALL OF THESE TERMS AND CONDITIONS, PLEASE DO NOT USE THIS WEBSITE OR MAKE BOOKINGS THROUGH THIS WEBSITE OR A CONCIERGE.
Airline Rules, Itinerary Changes and Price Changes
As part of the services offered to our users, we attempt to offer the widest range of choice in first class and business class flights and airlines, and to provide information on those flights/ airlines on the Website. Any appearance of an organization’s name or logo on this Website are for informational and/or attribution purposes only, and do not imply an affiliation or approval by that organization unless specifically indicated.
Airline tickets are subject to the published conditions of carriage and rules, including cancellation policies, of the applicable airline. The contract of carriage in use by the applicable airline, when issued, shall be between the applicable airline and each passenger. Airlines retain the right to adjust flight times and schedules at any time. Schedule changes can result in an itinerary that falls outside of contractual agreements. Airlines may also in their discretion change or cancel flights or itineraries.
If your ticket is not honored for any reason, please contact a Concierge immediately. In most cases we can confirm if your flight is authorized with the airline. In other cases, we will replace your ticket with an acceptable alternative of equal value or more within 24 hours. Your ticket is guaranteed up to the amount paid for the ticket, and we will replace your ticket within 24 hours or offer a full refund or provide other alternative options within 24 hours.
Flight Changes and Cancellations
You agree that changes and cancellations in flights that you book on this Website are subject to a service fee chargeable per passenger per sector, plus any applicable fare and tax differences. If you need to cancel your ticket for any reason, please contact us for a cancellation form and to review your options.
You further understand that additional cancellation and refund terms and conditions outside of our control may apply to your reservation and purchase of travel-related products and services that you select from airline and hotel suppliers. Please read these terms and conditions carefully on the airline and/ or hotel websites.
Frequent Flyer Account
We may, from time to time, assist you in booking travel by utilization of frequent flyer award miles/ points. [This procedure, although discouraged by the airlines, is permitted internationally except in certain jurisdictions. Elite Flight Concierge is not aware of any restrictions that would prohibit the utilization of frequent flyer award miles/ points in any other international jurisdiction, and it is the responsibility of the client to confirm that such utilization would be permitted in the client’s specific jurisdiction.] You acknowledge, and explicitly permit, a Concierge to create a frequent flyer account on your behalf using your name and personal information to assist in booking award tickets. You also understand and agree that the frequent flyer account, and any ticketing arranged through that account, will be managed by the Concierge exclusively and that such account details are subject to change. If you notice any errors in your account details please notify your Concierge immediately. You understand and agree that, should you circumvent the Concierge’s exclusive management of your account’s arrangements in any way, and if such action results in invalidation of all or part of tickets arranged through that account, any risk of loss is entirely yours, and you will not be entitled to any refund or credit from us.
Frequent Traveler Points
Frequent traveler awards (miles, points etc.), upgrades, certificate vouchers and other discounts or incentives may not apply to flights, hotel stays, or other travel services booked through Elite Flight Concierge.
Elite Flight Concierge Promotions
Elite Flight Concierge reserves the right, in its sole discretion, to cancel, terminate, modify or suspend any promotional program should virus, bug, non-authorized human intervention, fraud, or other cause beyond EFC’s control corrupt or affect the administration, security, fairness, or proper conduct of the such program.
Taxes and Fees
Advertised airfares and hotel prices are inclusive of all taxes and fees. A supplier may separate taxes and fees, in which case you may see charges on your credit card from both us and these suppliers.
Airline Baggage Policies
Airline baggage policies are subject to change, and it is your responsibility to check directly with the airline to determine specific baggage policies prior to your departure. Airlines may require you to pay additional fees at the airport for certain services and/ or if you exceed certain limits as dictated by the airline, such as the number of bags or weight allowed, and some airlines do not offer a free baggage allowance. Some airlines charge additional fees for other services, for example for carry-on baggage, priority boarding and seat assignments. We are not liable for any additional fees or other penalties incurred by your failure to ensure, in advance of your date of travel, that you comply with current airline policy.
Supplier Rules and Restrictions
Some airline or hotel suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your travel. Such deposit is unrelated to any payment received by us for your booking. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier’s rules and restrictions may result in cancellation of your reservation, in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation, and/or in our debiting your account for any costs we incur because of such violation.
You are strongly advised to have the credit card used for booking with you when boarding your flight. You understand that your failure to display the card used to pay the airport taxes may result in an inability to board depending on airline policy.
You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, including passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. We have no special knowledge regarding foreign entry requirements or travel documents and Elite Flight Concierge is not advising you on these requirements. You agree to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations and to comply with all such requirements on or prior to your departure.
You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date information before booking and departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.
Elite Flight Concierge has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites, services, and airlines that are applicable to your booking. You acknowledge and agree that Elite Flight Concierge shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, products or services available on or through any such websites, services, and airlines. We strongly advise you to read the terms and conditions and privacy policies of all third-party websites, services, and airlines. This includes policies regarding lost baggage, visa and passport restrictions, delays and connections, and in flight experience.
Limitation of Liability
In no event shall Elite Flight Concierge, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses, resulting from: (a) your access to or use of or inability to access or use the Website; (b) any conduct or content of any third-party on the Website; (c) any content obtained from the Website; (d) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose; and (e) any event of force majeure.
This Website and its original content, features and functionality are and will remain the exclusive property of Elite Flight Concierge. The Website is protected by copyright, trademark, and other laws of both Hong Kong and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Elite Flight Concierge. You cannot link, make reference to, use, reproduce, republish or re-disseminate any content on this Website including any of our icons, logos, or trademarks without our prior written consent.
This Website provides you with convenient links and references to other websites that are owned and operated by third parties. Elite Flight Concierge does not sponsor or endorse any information, products, goods or services contained on or offered through any of the linked websites. Likewise, Elite Flight Concierge does not sponsor or endorse any persons or entities that are associated with other websites linked via this Website. These third party sites and content are not maintained, operated or controlled by Elite Flight Concierge, and Elite Flight Concierge does not provide any guarantees regarding these linked websites. You assume sole liability for the access or use of such third party sites and content.
Governing Law and Jurisdiction
This Agreement shall be governed and construed in accordance with the laws of Hong Kong applicable therein, without regard to its conflict of law provisions. You agree to irrevocably attorn to the jurisdiction of the courts of Hong Kong with respect to any dispute relating to Elite Flight Concierge or the use of this Website.
Health and Safety
Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip.
By offering reservations for travel products international destinations, we do not represent or warrant that travel to such areas is advisable or without risk. You agree that we will not be liable for damages or losses that may result from travel to such destinations.
Our failure to enforce any right or provision of this Agreement will not be considered a waiver of those rights. If any provision of this Agreement is held to be invalid or unenforceable by a court, the remaining provisions of this Agreement will remain in effect. This Agreement constitutes the entire agreement between us regarding the Website and supersede and replace any prior agreements we might have between us regarding this Agreement.
For any additional concerns please see our Contact Us form or email us at firstname.lastname@example.org, call us 1-866-958-8461 or write us at Suite 303, East Ocean Centre, 98 Granville Road, Tsimshatsui East Kowloon Hong Kong.
Elite Flight Concierge
Suite 303, East Ocean Centre
98 Granville Road, Tsimshatsui
East Kowloon, Hong Kong